CUSTOMER CARE
How To Shop:
1. Choose the product, after that go to shopping chart and click checkout.
2. If checkout doesn't work, tell your problem to our customer service you can choose "Chat with us" or Fill the form at Menu > HOW TO SHOP on below.
3. If you fill the form at How to shop menu, don't forget to leave your order & quantity also your data (name, address, & mobile phone) on message. our customer service will give you an invoice of payment soon. *Payment via Bank BCA, Mandiri, BRI, BNI.
6. After you received the E mail from Casualite customer service, don't forget to pay the payment & don't forget to give proof of your transaction to E mail casualiteinfo@gmail.com with subject "BUKTI TRANSFER"
7. After we received your proof of transaction, we will pack & deliver your goods.
We are online 24/7 and we will give you best service on your shopping, don't hesitate to contact us.
Have any questions or concerns?
We’re always ready to help!
Chat us at:
ID LINE: @casualite (with@)
or send us an email to:
RETURNS
Term & Condition:
1. If it doesn't comply with your order (Color and size)
2. Time returns start from when you already received Casualite Product until the next day, If the deadline passes goods can not be returned
3. For refund based on mutual agreement, please chat us via LINE or E mail us.
FAQ
Do you provide International delivery?
For now, we only provide around Indonesia.
How do I return an item?
Tell our Customer service via Line @casualite (with @) or send an E mail to casualiteinfo@gmail.com our customer service will help.
What is your returns policy?
Please read term and condition of returns
How do I track my order?
You can track your order on www.cekresi.com, or www.jne.co.id
How can I contact your couriers?
Our courier will contact you soon when they ship your goods. don't forget to fill your data complete with your mobile phone.
What are your delivery options?
we use JNE service, POS Indonesia, and Go-Send.
If you have any question don't hesitate to contact us.
CASUALITE